We wanted to thank you so much for the (very)sharp knife you had delivered last week. What a nice housewarming gift that was.
We've really appreciated all the help you've provided us over the years. Thank you for answering so many of our questions. You have made our mortgage process so easy and smooth!!
All the best, Adrienne and Kelly.
P.S. The card is now on our fridge too!
Kelly and Adrienne
Thanks for your follow up, everything was excellent-thank you very much, as usual I received outstanding service from you and your team.
Karen made the whole process go smoothly, my bank made the whole process go not so smoothly, so In the end I had no choice but to go with the one I trusted and the one that helped me out. Thank you.
Rowan Smith handled our first mortgage application for a pre construction town house in July 2008. What appeared originally to be an easy contract turned into a complex affair. Between multiple developer changes to the contract, unit address, as well as multiple appraisals Rowan was able to stay on top of it all. Rowan was very professional and answered our many questions and provided multiple options on the ever changing deal. Throughout, he took calls outside of normal office hours and provided explanations whenever necessary. In the end Rowan's work saved us the CHMC insurace which was $14,500. Moreover we are able to secure a fantastic rate through Rowan and The Mortgage Centre. I make no hesitations in recommending Rowan's services no matter how easy or hard the case. In fact I already have, and my friends also rave abour Rowan's service. Please feel free to contact me if you have any specific questions.
Director of Trainers
Precision Athletics Inc.
We wanted to drop you a quick not and say "Thanks for everything!" You made everything smooth and easy for us during this special yet stressful occasion. And if we know of anyone who is looking for mortgage refinancing or purchasing a home, we'll DEFINITELY send them along your way.
Maria and Doug
I find this process so stressful that I don't know what I would have done without you. ...One other thing you did for me is you took a look at my financial situation around this mortgage so that I was able to make some important decisions.
While taking an extended leave in Romania to visit some family, my mortgage renewal came up with HSBC. You would think this would be an easy process, a phone call fax some papers and sign. Not so. The branch, branch manager and telephone banking were not answering my emails or telephone calls. When I finally did get in contact with someone they said they could not actually fax my mortgage renewal documents to me, I must fly back to Vancouver for a signature.
I was so frustrated! My mortgage broker also told me there was nothing that could be done!
I admired they way you stepped up to the plate, took control of the situation, was effient, and fast. You answered all of your phone cals and emails right away. You delt with the bank and were able to save me huge amounts of money in airfare alone.
I was astounded and surprised that you would do this for me as you would be making nothing on the deal.
Once I return to Canada you will receive all of my business.
I sincerely appreciate your time and energy and will not forget it.
Prompton Real Estate
When I think about qualities I associate with Karen, I think fire and passion and dedication and commitment. Karen stands out from the rest. If you want someone with integrity; someone committed to meeting your needs; someone who will always put your best interests ahead of her personal gain and who will work relentlessly on your behalf…Karen is the mortgage broker for you. I recommend Karen without hesitation.
I would like to thank you for your excellent service.
After hearing your 60-second infomercials and your 10-minute presentation, I was curious to see if you could help us reduce the senseless amounts of money we were paying on interest each month.
You reviewed our financial situation and recommened the best approach to maximize our tax savings as well as giving us the payment flexibility we needed.
The whole process seemed complicated to us but you made it all very simple and were there to answer questions any time of day or night -- often anticipating questions or callin to follow up immediately after meetings.
Thank you for helping us reduce our interest rates and make our home renovations a painless venture!
Thank you so much for all your help Karen! We now feel much more knowledgeable about the financial world! We will definitely let you know when we need more assistance!
To say Thanks just wouldn't really cut it. In retrospect, it feels like our new mortgage magically appeared out of thin air, with the most amazing and competitive rates, and with no detail left ignored.
We are now enjoying our beautiful new home, and we have a picture of you and of Claire on the mantle - just kidding, we don't have a fireplace... But if we did, we'd have your picture on it.
I look forwrd to doing business with again Rowan, and I hope everyone could do business the way you do. Your sharpness, knowledge of the business, and easy manner are just icing on the cake.
Luis Giraldo and Louise Shchonbert